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CGI Freshers Recruitment As Associate Software Engineer For B.E/B.Tech

 

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CGI Freshers Recruitment As Associate Software Engineer For B.E/B.Tech

 

 

 

Date Of Post:20-04-2019

CGI Off-Campus Drive | Freshers B.Tech:

 

Company: CGI Information Systems Pvt Ltd

  • CGI Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.

 

Company Website: www.cgi.com/en/india

 

Positions: Associate Software Engineer- Service Desk

 

Experience: Fresher

 

Job Location:  Chennai, Tamilnadu.

 


Eligibility Criteria:

  • Degree:  B.Tech

Position Description:

  • The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Your future duties and responsibilities:

  • Respond to requests for technical assistance by following prescribed procedures.
  • The research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies.
  • Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

Required qualifications to be successful in this role:

  • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
  • Knowledge of customer service principles and practices, ITIL and ITSM
  • Knowledge of IT applications, systems and networks
  • Experience in handling technical support for an international organization
  • Problem analysis and solving
  • Learning, adaptability and attention to detail
  • Ability to type
  • Tolerance to stress, performance driven and continuously improving

Skills:

  • Telephony

 

 

 

 

Apply Link: Click Here

 

 

 

 

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