CGI Freshers Recruitment As Associate Software Engineer For B.E/B.Tech


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CGI Freshers Recruitment As Associate Software Engineer For B.E/B.Tech




Date Of Post:04-03-2021

CGI Recruitment 2021 Drive For Freshers:


Company: CGI Information Systems Pvt Ltd

  • CGI Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.


  • Company Website:


  • Positions: Associate Systems Engineer- Telephony


  • Experience: Fresher


  • Job Location:  Chennai, Tamilnadu.


Eligibility Criteria:

  • Degree:  BE/B.Tech/Any degree.

Job Description:

  • Responsible for the primary administration of all complex server farms. Provide highest level of technical advice on Server Delivery and management.

Your Future Duties and Responsibilities:

  • This position will be responsible for providing day to day TECHNICAL SERVICE DESK - TECHNICAL SUPPORT; CUSTOMER SERVICE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.

  • Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management

  • Manage day to day operations of the services rendered based on ITIL framework

  • Act as a SPOC for clients for all aspects of service Delivery

  • Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s

  • Supporting BAU for various clients

  • Maintain system availability as per multiple Service Level Agreements (SLA)

  • Produce monthly reporting activity and explain any abnormal system performance

  • Assist appropriate teams in all phases of Production implementation

  • Make recommendations to improve health of the system where necessary.

  • Participate in various projects and work orders as assigned and complete assigned tasks on time.

  • Coordinate activities for projects between other teams.

  • Provide on-call support as scheduled.

  • Coordinate service calls and requests with team members where necessary.

  • Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.

  • Coordinate and implement change records as a result of trouble tickets.

  • Perform 1st level hardware diagnostics and installation of layered products where needed.

  • Reduce costs where expedient to do so without impacting service availability

Required Qualifications In This Role:

  • Secondary Skill: Service Delivery

Experiences: Service Desk Analysts are required to:

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose; triage and resolve hardware; software; applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information; changes and updates.
  • Adhere to work schedules; attendance and leave policies.
  • Expected to work in a 24/7 environment on rotational shifts
  • Comply with CGI and Client’s IS/IT policies; code of conduct and quality standards Participate in the recruitment process for initial member screening
  • Excellent speaking and writing skills in English with a neutral accent; correct grammar and syntax
  • Knowledge of customer service principles and practices; ITIL and ITSM Knowledge of IT applications; systems and networks
  • Experience in handling technical support for an international organization
  • Problem analysis and solving
  • Learning; adaptability and attention to detail
  • Ability to type while handling customer contact
  • Tolerance to stress; performance driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team; handling calls in for an international / Global client (preferred North American/ European experience).


Major Skills Required:

  • Telephony
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Apply Link: Click Here


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