CGI Freshers Recruitment As Associate Software Engineer For B.E/B.Tech
CGI Recruitment 2021 Drive For Freshers:
Company: CGI Information Systems Pvt Ltd
- CGI Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.
- Company Website: www.cgi.com/en/india
- Positions: Associate Systems Engineer- Telephony
- Experience: Fresher
- Job Location: Chennai, Tamilnadu.
Eligibility Criteria:
- Degree: BE/B.Tech/Any degree.
Job Description:
- Responsible for the primary administration of all complex server farms. Provide highest level of technical advice on Server Delivery and management.
Your Future Duties and Responsibilities:
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This position will be responsible for providing day to day TECHNICAL SERVICE DESK - TECHNICAL SUPPORT; CUSTOMER SERVICE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.
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Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
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Manage day to day operations of the services rendered based on ITIL framework
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Act as a SPOC for clients for all aspects of service Delivery
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Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
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Supporting BAU for various clients
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Maintain system availability as per multiple Service Level Agreements (SLA)
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Produce monthly reporting activity and explain any abnormal system performance
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Assist appropriate teams in all phases of Production implementation
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Make recommendations to improve health of the system where necessary.
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Participate in various projects and work orders as assigned and complete assigned tasks on time.
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Coordinate activities for projects between other teams.
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Provide on-call support as scheduled.
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Coordinate service calls and requests with team members where necessary.
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Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
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Coordinate and implement change records as a result of trouble tickets.
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Perform 1st level hardware diagnostics and installation of layered products where needed.
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Reduce costs where expedient to do so without impacting service availability
Required Qualifications In This Role:
- Primary Skill: TECHNICAL SERVICE DESK - TECHNICAL SUPPORT; CUSTOMER SERVICE
- Secondary Skill: Service Delivery
Experiences: Service Desk Analysts are required to:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose; triage and resolve hardware; software; applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information; changes and updates.
- Adhere to work schedules; attendance and leave policies.
- Expected to work in a 24/7 environment on rotational shifts
- Comply with CGI and Client’s IS/IT policies; code of conduct and quality standards Participate in the recruitment process for initial member screening
- Excellent speaking and writing skills in English with a neutral accent; correct grammar and syntax
- Knowledge of customer service principles and practices; ITIL and ITSM Knowledge of IT applications; systems and networks
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning; adaptability and attention to detail
- Ability to type while handling customer contact
- Tolerance to stress; performance driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team; handling calls in for an international / Global client (preferred North American/ European experience).
Major Skills Required:
- Telephony
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